Frequently Asked Questions for Prospective Clients

The following information will give you an idea of what to expect when engaging in a project with Raspberry Media.

Q: I am interested in working with Raspberry Media, how do we get started?

A: After an initial review meeting to discuss the project timeline, requirements and any budgetary concerns, Raspberry Media will send a proposal with a cost estimate, list of deliverables, and project timeline. Upon acceptance of the proposal, Raspberry Media will prepare a production agreement for client review.

Q: We would like Raspberry Media to provide a proposal and cost estimate but have not prepared a requirements document listing the features we want?

A: If you have not prepared an outline of the features you want on your site, we recommend that you spend a week or two consulting with Raspberry Media to prepare a list of requirements for the project prior to signing a Production Agreement. If this is the case, both parties will sign a MOE (Memorandum of Engagement) specifying that the client has agreed to hire Raspberry Media for initial needs assessment consultation only.

Q: Who will work on my project and will they be qualified?

A: Raspberry Media is owned and operated by a partnership of artists and designers who have worked together for over ten-years on hundreds of projects. Raspberry Media founders, Josh Beggs and Ethan Allen are directly involved in the day-to-day production tasks for every project. Raspberry Media only works with a select group of three to four clients at a time. If requested, project team members will be specified in the initial proposal as well as final production agreement.

Q: How will the communication and review process work?

A: Raspberry Media will create a password-protected client extranet site for your project to facilitate the review and feedback process. The site includes all new postings, final client deliverables, and team contact information.

Q: What if our business is located in a different city than Raspberry Media?

A: Over the years, we have found that distance does not play a factor in the production process. Most communication is generally conducted via email with an occasional conferance call to clarify designs issues in realtime. Some of our most efficiently executed projects were for out-of-state clients such as RewardDollars in Minneapolis, Minnesota, HotOffice in Boca Raton, Florida, and SouthPeak Interactive in Cary, North Carolina.

Q: How do we ensure that we are happy with the end result?

A: Raspberry Media excels at exceeding client expectations and prides itself on taking all the necessary steps to ensure you are completely satisfied. Raspberry Media guarantees that all final deliverables meet professional industry standards in craftsmanship and quality and shall be free of defects.

Q: What is Raspberry Media's payment and approval process?

A: Projects are completed in several phases with payments corresponding to the successful completion of specified milestones and contingent upon client satisfaction. A one third prepayment is required at the start of a project.

Q: Will their be any extra fees incurred during the project not specified in the initial cost estimate?

A: Extra revisions, change-orders, or Web pages requested by Client beyond terms agreed to in this contract will be billed hourly. Raspberry Media will obtain written permission from client before performing additional billable work above and beyond the fee set forth in the Work Order.

Q: How long will it take to complete our project?

A: Raspberry Media features one of the quickest turnaround times in the industry. From signing of production agreement, Raspberry Media averages an 8 to 12 week turnaround time.

Q: Who will retain ownership and copyrights for all creative work?

A: Clients retain complete copyright ownership of all final artwork and deliverables.